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Christopher Small's Technical Resume
CAREER OBJECTIVE
To use my knowledge of computers and software combined with my strong leadership ability
and adaptability to obtain a networking position in the computer industry.
QUALIFICATIONS/SKILLS:
Diagnosis, repair and administration of corporate desktop and server computer
systems in a professional environment.
Network and connectivity troubleshooting experience.
Excellent knowledge of and experience with Windows 9.X,
Windows NT, Windows 2k, XP and numerous internet applications.
CERTIFICATIONS:
-Microsoft Certified Professional + Internet (MCP+I)
-Microsoft Certified Professional (MCP)
-Microsoft Certified Professional 2K (MCP2K)
-Windows 2000 Professional
-Windows NT Workstation
-Windows NT Server
-Windows NT Server in the Enterprise
-Networking Essentials
-TCP/IP
-Internet Information Server 4.0
-A+ Technically Certified
-HP LaserJet Basic Hardware Training
-IBM Basic Warranty, Desktop, and Mobile Systems
-HP Vectra Models 500/510/515, Pavilion
-Toshiba Laptops and Desktops
WORK EXPERIENCE:
Senior Micro Systems Analyst, Kennedy
Krieger Institute
From: October 1998 To: Present
-Provide hardware, software and networking support for approx. 2300 users
-Troubleshoot and repair network connectivity problems – client-side NT and Novell
network
-Plan and implement projects around the institute pertaining to PC and software
installation
-Troubleshoot and repair client-side Oracle, AS/400 and Citrix connectivity issues
-Consult with department heads for their PC/peripheral/software needs
-Design, maintenance and implementation of new internal corporate web
page; redesign as well as graphics and IIS administration
Delivery and Installation Technician, CompUSA
From: April 1998 To: October 1998
-Responsible for delivering, installing and training retail customers on their newly
purchased computers.
-Upgrading and repairing machines in our tech shop.
-Performing onsite repairs and upgrades for retail and corporate customers.
-Runner up for Customer Service Rep of the Month.
-Consistently earned excellent performance evaluations.
-Numerous letters of appreciation from onsite customers.
Customer Service Rep., CompUSA
From: November 1996 To: April 1998
-Dealing one-on-one with customers, handling customer complaints, answering technical
questions and processing retail and corporate customer returns.
-Runner up for Customer Service Rep of the Month.
EDUCATION:
Towson University
From: January 1995 To: December 1997
Accrued approximately 70 credits in the computer science program
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